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Dispute Resolution Framework
The Telecommunications Law, By-Law and licenses set out processes for resolving different types of disputes that arise in the telecommunications sector.
ictQATAR has already resolved several interconnection and access disputes, disputes between service providers, and disputes between service providers and their customers.
ictQATAR has issued Dispute Resolution Rules to deal with complaints between service providers that do not fall within the Determination process for access and interconnection disputes.
The rules outline procedures for lodging and resolving service provider complaints, including
- The process for lodging a complaint
- Necessary evidence in support of and in defense of a complaint
- The resolution process and outcomes