Integrated e-Government White Paper 2009

<br> Integrated e-Government White Paper 2009 <br><br> <a href="index_ar.htm" target="_self">برنامج الحكومة الإلكترونية في دولة قطر 2009</a> <br><br> <a href="files/Cover_en.pdf" target="_blank">Cover</a><br> <a href="files/WP_executivesummary_en.pdf" target="_blank">Executive Summary</a><br> <a href="files/WP_Description_en.pdf" target="_blank">Description of the key i-Gov Featcures</a><br> <a href="files/WP_igovprogress_en.pdf" target="_blank">i-Gov Progress</a><br> <br><br> <a href="files/ictQATAR_Landscape_2009_en.pdf" target="_blank">>> Download full report</a> <br><br> © 2009 Supreme Council of Information and Communication Technology (ictQATAR) <br><br> <br> <p align="left"> Executive Summary <br><br> <br><br>The Integrated E-Government Programme (i-Gov) is a government operated information and communication technology (ICT) project with the overall aim of integrating all the services provided by the various agencies of the government of Qatar into a unified system. The intention is to make all government interactions, information and transaction services, available electronically through a single access point, for all “users” (citizens, residents, visitors and businesses). The integration and standardisation of all government systems, infrastructure and processes is required to achieve this goal. <br><br>There are also important secondary goals. The integration of e-government services, and other positive knock-on effects of the programme, will increase the availability, accessibility, productivity and effectiveness of the provision of government services to users; increase the efficiency of government through the streamlining of systems and innovative use of ICT; assist with cooperation between different government agencies; improve the transparency of government processes; and increase the involvement of end-users in the provision of services. <br><br>i-Gov was established and launched in 2006 as one of nine major programmes under the Supreme Council of Information and Communication Technology (ictQATAR), a government organisation established in 2004 to accelerate the process of creating an information-based society. i-Gov was conceived and structured to support Qatar’s national development goals. The Qatari National Vision (QNV) was crafted to provide a strategy that could guide the country until 2030 in terms of human, social, economic and environmental development. It recognised that improved ICT would benefit all sectors, further political reforms and help Qatar become a fully developed nation. ictQATAR is therefore well positioned to support the QNV through the use of ICT, with the following objectives: to enrich the quality of life in Qatar by connecting people to technologies; and to encourage modernisation, increase economic efficiency, help create a capable and motivated workforce, broaden access to social services, and <BR><BR>create a sustainable knowledge-based online society through the identification and implementation of appropriate ICT programmes. <br><br>With these objectives in mind, the i-Gov programme was established. Specifically, i-Gov is expected to make government more efficient, creating productivity and competitiveness gains for businesses, enhancing investment opportunities and improving services to individuals. i-Gov will create demand for ICT products and services, encouraging the development of the sector as well as its resources and talent. i-Gov has also established a Marketing and Awareness initiative which will help sell technology, raising its usage. In these ways, i-Gov will tackle the lack of skilled manpower and the development of technological capability, which are key development challenges. <br><br>The major achievements of i-Gov to date have been (examined in detail in the following section): • The establishment of a single access point in February 2008 for all interaction with the government. The portal is called Hukoomi (www.gov.qa) and it has enabled the provision of hundreds of online services through a single website/portal. • A total of 1.4m e-transactions were conducted through Hukoomi by the end of 2008. More than the 1.3m e-transactions carried out in Qatar between 2003 and 2007. • 1 The introduction of numerous online government services. There are now over 300 information services and over 60 transaction services available through Hukoomi. • Increased channels of communication between the government and its citizens. Mobile, e-mail and SMS are all now used as a result of i-Gov initiatives. • A comprehensive project-management reference manual has been created. The manual sets out com mon architecture, standards and procedures for developing all government ICT systems, facilitating improvements in integration and efficiency. • Efficiency and transparency gains have been made within government. • A strategic master-plan for 2006 to 2011, involving the implementation of 54 initiatives, has been created by i-Gov in collaboration with numerous “stakehold-ers” (government entities, users and other parties who will be involved with initiatives). The master-plan aims to improve the infrastructure and legislation of the ICT sector, bring new government services online and it sets out a project development model for each initiative. • A goverance model has been created for the i-Gov, improving the chances of success by involving the highest levels of government and allowing for end-user participation in decision making processes. • A total of 17 i-Gov initiatives are currently in progress and an additional 12 i-Gov initiatives are planned for launch in early 2009. • Shared government infrastructure projects have been initiated, such as a government network, data centre, resources planning and a government contact centre. These projects represent the backend required for the full functioning of Hukoomi. • i-Gov has helped foster a focus on the users and a pan-government approach in relation to the provision of e-services. • i-Gov has illustrated creative planning and management through its development of a number of temporary solutions to maintain the momentum of the programme while a permanent solution is established. • Malomatia has assisted the expansion in private ICT sector activity through i-Gov partnerships with the private sector. Malomatia is a programme that aims to foster ICT skills, entrepreneurship and develop local SMEs by acting as a delivery arm for the i-Gov programme and learning and retaining skills from the international consultants. </p> <script src="http://www.google-analytics.com/urchin.js" type="text/javascript"> </script> <script type="text/javascript"> try { _uacct = "UA-2510138-1"; urchinTracker(); } catch(err) {}</script>